FAQ

Generally, you will receive your purchase in 1-2 weeks after order is placed. For quantity order, please contact us at linmumu199022@gmail.com to confirm the accurate time frame.

The goods are packaged by Canada Goose and follow standardized packaging procedures.

Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact linmumu199022@gmail.com and we will do our best to accommodate you.

Yes, as long as the item has not been shipped. Please contact linmumu199022@gmail.comor log into your account if you need to cancel your order.

We use DHL, FedEx, UPS.

Shipping costs are included in the price, regardless of destination.

Hassle-free returns and exchanges.

– Return it for a FULL refund or get a replacement just as easy as you purchase it.

– We want happy customers! For any reason, if you don’t like the painting you received, you can return it in its original package and condition in 30 days on the receipt of it. Please contact linmumu199022@gmail.com

Once we receive the returned items, it will take up to 3 business days for us to process the refund. For PayPal account holders,up to 3 business days for the transaction to appear on your PayPal account For credit card refunds. between 7-14 business days for the transaction to be completed.

We package our products very carefully, and they are usually delivered safely. However, damage may sometimes occur, so it is very important! Please open the package in front of the courier, and if you find any damage, please follow the steps below:

Please ask courier man to write “the item is damaged/broken” or something like that on the waybill. You can keep your package after you and courier man both confirm the damages.

Please retain the damaged package until the issue is resolved.

canandngoose currently accepts Visa, MasterCard, Discover, and American Express.  canandngoose also accepts payments made through PayPal.

I don’t have a PayPal account. What should I do?

You may be able to pay with a card via PayPal without a PayPal account. Here’s how:
1) Click Check out with PayPal and you’ll be redirected to PayPal. Instead of choosing to pay with your PayPal account, select Pay with Debit or Credit Card.
2) You’ll be prompted to fill in your billing and credit card information.
3) Enter your email address so PayPal can send you a receipt.
4) Click Continue to return to canandngoose. Your payment isn’t sent until you click Submit order on canandngoose.

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. However, if applicable, we will support with any communication of information with customs as necessary.

You can contact us through linmumu199022@gmail.com. We will be happy to assist you.