Refund and Returns Policy–退换货政策
Hassle-free returns and exchanges
Here at canandngoose we don’t believe in ‘good enough. ’ We want your buying experience to be exceptional, and that’s what we aim to deliver with every order.
Quality: If it does not match the official website promotion, you will receive a full refund
Shipping Damage: If it’s damaged in transit, you can get a free replacement or a full refund.
30 day Money Back Guarantee
We offer a 30-day risk-free refund guarantee for each of our customers. For the products you purchase from us, we will arrange for the collection and return shipping. You only need to pay for the return shipping fee.
Please note the following is required for a returns request to be accepted:
Within 30 days from the date you receive the package.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If the received product is damaged or incorrect due to our reasons, and the consumer does not need to bear the shipping costs as a result.
The package must be kept in the same condition as it arrived, and the packaging should be appropriate – preferably the original packaging.
Please note that the package must be carefully prepared in its original packaging for return in order to meet the refund conditions.
Therefore, please exercise caution when unpacking the package you receive.
For packages damaged during transportation, we require photos of the damage to better understand what specifically went wrong in our specific batch.
If the packaging is insufficient, please do your best to repackage and ensure that photos are taken for insurance purposes.